How to Update Guest Equipment Details

This article explains how to update a guest’s equipment details, such as RV type, length, or additional equipment they bring. Maintaining accurate equipment information ensures proper site assignments and prevents potential booking conflicts.

Navigating to the Add Guest Section
1. Login
  Use your credentials to access the dashboard.
2. Navigate to the Front Desk
  
  From the main menu, click on Front Desk.
3. Navigate to the Guests Tab
4. Search for Guest
  
  Use the Search Bar to find the guest by their name, phone number, or email address.
Open the Guest Profile
1. Select the Guest
  Click on the Guest’s name from the search results to open their profile.
2. Access the RV Information Details Section
Update Equipment Information
1. Use the Drop Down Menus to Update Necessary Information
  1. RV Type
  2. RV Length
  3. RV Slide
  4. Towing
  5. Electrical Service
2. Review Changes and Click Save
Best Practices for Managing Equipment Details
1. Verify Accuracy
  Always confirm the guest’s equipment details with them to avoid booking conflicts.
2. Communicate Changes
  Notify the guest if updates affect their site assignment or fees.
3. Track Trends
  Use equipment details to assess site preferences and improve future assignments.
Troubleshooting Common Issues
1. Guest Profile Not Found
  Confirm the search criteria or check if the guest has multiple profiles.
2. Unable to Save Updates
  Ensure all fields are filled out correctly and that no conflicting data exists.
3. Site Conflicts Detected
  If the updated equipment details exceed site limits, suggest alternative accommodations to the guest.