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How to Void a Charge

If a charge was applied in error, Indio lets you void it quickly. This removes it from the invoice and updates the balance. Follow these steps to ensure proper voiding.

  1. Access the Billing Tab
    1. Login



    2. Navigate to the Front Desk



    3. Use the Search Bar to find the guest’s reservation by name, confirmation number, or site. 



    4. Click on the reservation to open



    5. Navigate to the Billing tab



  2. Add a Charge to a Reservation
    1. Scroll down to Billing Details



    2. Click the three action dots to the right of the charge you want to void



    3. Choose Void



    4. Confirm updated total



  3. Additional Notes
    1. Once a charge is voided, it cannot be undone. If the charge was removed in error, it must be re-added manually.
    2. Voids will not appear in billing details or on final invoices.
    3. If the charge was already paid, you will need to issue a refund instead of voiding it.