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How To Make Changes to an Existing Reservation: Changing Reservation Dates

Sometimes, you’ll need to update the dates for a guest's reservation. Maybe they want to stay longer, or they’re arriving later than planned. Here's how to make those changes:

  1. After finding the reservation and opening it to view, locate the "Edit" button at the top right of the Reservation sidebar (also known as a drawer).
    Change Reservation Dates 1
  2. Click the "Edit" button. A window titled "Edit Reservation" will appear.
  3. Under the "Dates" label:
    1. Click on the first date box. A calendar will pop up. Pick the new arrival date.
    2. Click on the second date box. A calendar will pop up. Pick the new departure date for the guest's stay.
      Changing Reservation Dates 2
  4. Click the '"Save" button to keep the new dates.
  5. A new window will pop up that reads, "Please Confirm. Do you want to re-rate before saving?" Click "Yes" to update the cost based on the new dates. Click "No" if the rate will remain the same for this new stay period.
    Change Reservation Dates 3
  6. The "Edit Reservation" window will close, and you’ll be back at the main Reservation drawer. 
    1. The updated dates will be noted at the top of this drawer. The change will also be noted in the "Reservation Activity/Activity Feed" section, which you can find under the "Details" tab.
      Change Reservation Dates 4
    2. If you choose to re-rate, the new charges will be listed under the "Billing Details" section, which you can find by clicking the "Billing" tab.
      Changing Reservation Dates 5
  7. To leave or close the Reservation drawer, just click anywhere outside it.