We send out website care reports on the 5th of every month.
Why Is My Monthly WordPress Report Different from My Google Analytic Report?
Our managed WordPress control panel actually counts and displays the exact number of hits on the server, showing the precise number of times your WordPress website was loaded during any given day. It counts every visit and every page refresh, along with page reloads through as a single visit. Google Analytics, on the other hand, filters out bots and only counts unique visitors. Google uses Java script code that can skew those numbers up to 30%. If the end user has scripts enabled, you might not see everything that coming in on the site.
Why am I Getting False Flags Brought Up by Word Fence Alert?
False positive reports and alerts can occasionally arise. One such producer of poor false positives is Wordfence, the WordPress security plugin/security service. Another major problem with security software such as Wordfence and others is that the signatures they use to detect malicious code can “falsely” label non-malicious code as being the malicious code they are supposed to be identifying. Please be aware our technicians are always on top these matters, and we submit the issue to the plug-in software vendor.
Why Does My Website Report Show Down Time?
A downtime notification can also be an issue of a false positive. It may be an issue caused by a 3rd party uptime monitoring service. Please note Big Rig Media has multiple uptime notification systems in place to make sure your website has 99.9% uptime. In addition, our data center is open 24/7 hours a day for support.