Absolutely. You have full control over whether call tracking is enabled on your account.
We strongly recommend keeping it on, especially if you want a clearer picture of how your leads are finding you and how well your team is handling incoming calls. Call tracking doesn’t just show you how many calls you’re getting or where they came from. It also helps reveal patterns in how your sales or front desk team is performing.
By reviewing recorded calls or call logs, you can:
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See how quickly calls are being answered
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Identify missed calls that may have been potential leads
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Listen for tone, professionalism, and how questions are being handled
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Spot common objections or frequently asked questions
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Pinpoint areas where team members may need more product knowledge, better communication skills, or simply a clearer script
This kind of data can be extremely helpful if you're trying to improve your close rate, train new staff, or build a more consistent sales process.
However, if you'd prefer not to use it, that's totally fine. We can turn it off for you at any time. Just submit a ticket and let us know your preference. Please allow 48 hours for us to reply. We will update your website and any connected advertising campaigns to reflect the change.