Here's information on cancelling service and terminating your agreement with us-- either partially or entirely.
We address this extensively in the contract we sign:
7. Term and Termination.
This Agreement shall be effective as of the date of the Work Order and shall remain in force for a period of one year from the Media launch date, unless otherwise terminated as provided herein. Thereafter, the Agreement may be terminated by Customer with 60 days prior written notice, during which 60 day period this Agreement will remain in full force and effect. Following termination and payment in full, Big Rig shall return to Customer its print design and logo design final files. Prior to the Media launch date, Customer may, at its sole option, terminate any or all development work outstanding, or any portion thereof, immediately upon written notice. Upon receipt of notice of such termination, Big Rig shall invoice Customer for all development performance that has been completed through such date, and Customer shall pay Big Rig for all work performed. Subject to Section 4 above, Big Rig shall collect, and upon payment of the invoice described above shall deliver to Customer, whatever work product and deliverables then exist in a manner reasonably prescribed by Customer. This Agreement may be terminated by either party upon thirty (30) days written notice to the other party in the event of a breach of a material provision of this Agreement by the other party (Customer’s being in payment default under another agreement with Big Rig being a material breach of this Agreement), provided that, during the thirty (30) days period, the breaching party fails to cure such breach. Big Rig's remedies hereunder include the right to remove the Media from the internet. Sections 4, 5, 6, 7, 8 and 9 shall survive any termination of this Agreement and shall inure to the benefit of and be binding upon the parties and their legal representatives, heirs, successors, and assigns.
If you cancel before launch, you’ll be invoiced for any work completed to date. Submit a ticket here to get assistance with cancellation.